Skip to main content

Takeaway goes online

A customer, while she waiting her meal, typed our Chinese takeaway telephone number into her mobile phone, when she finished, she said, "it's a better idea, isn't it? Add the number to my contact. I always take a menu, then lose it. "

I totally agree with her, because the golden rule of customer service is -- customer is always right. What's in my mind was, she couldn't type more than 200 different meals and its prices into her mobile phone. Of course if she is a kind of customer who never change her meal, always a chicken curry and fried rice, it doesn't matter. Some customer never changes, never ask something different, even if they try to, but after looking at the confusing menu, those strange name of sources and cooking style, then give up, once again on the safe side buy a chicken curry.

So, where can customers who keep losing the takeaway menu find when they need it?

The answer is to go online.

Some lazy shop owner don't send out menu, or hire some boys to do it, but the boys either put three or four into one letter box or just throw dozens into the bin, or the customer receives it and bin it straight away. I never order takeaway, all kinds of menus come through our letter box and go straight into the bin. If to send out menu could generate 2 percent of lead and 1 percent of return customer, it should be the best result, I think. This is not the economic way to do business, and not good to our environment. Everyone has a duty to save our earth, don't we?

There are couple of good websites, the first I would recommend is just- eat, it's the biggest, and offer pretty good customer service, and they seem to set aside enough money for advertisement, recently they launch a TV campaign. But this website is expensive. Over 800 pounds installation fee and about 15 percent commission.

A friend of mine told me that the Indian shop he works as delivery driver installed three online takeaway terminals, they are just-eat, 5pm, and hungry House, "but it's shit," he says, I have only done 8 deliveries tonight. There so many Indians, Chinese, Pizzas out there."

I have heard of another website called takeaway.com, this website offers the takeaway shop better terms, such as no installation fees, and only 8 percent commission for every order, no administration fees such as change your menu, no early contract termination fees, simply you have nothing to lose if you install their service. We haven't tried it yet.





Comments

Popular posts from this blog

Fw: Story -- A Lazy Fat King

Sent from my BlackBerry® wireless device From: brenda sheng <brenda.rili.sheng@gmail.com> Date: Sat, 22 Feb 2014 19:26:52 +0000 To: Jim Sheng<jim.sheng@gmail.com> Subject: Story
The Fat King

Once upon a time there was a kingdom with... a fat king! He was very fat and lazy, he had 10 servants to help him to eat, and helped him to go to bed, and lots of other things. His first servant served the food on the table, the second servant put food on the spoon, the third servant opened his mouth, the fourth servant put the food in his mouth, the fifth servant had to help him chew! The sixth one fed him soup, the seventh one blew the soup if it was too hot, the eighth one wiped his mouth with a wet towel, the ninth one fed him desserts, and the tenth one put drinks in his mouth. The king was ''so'' lazy that he didn't even walk! He was carried around by some servants.

One day the chairs for the king were braking so the servants had to make special beds, then the…

You can find your Wireless Network Key on Virgin Media Wireless Router

We have a new netbook computer, and don't know where to find network key, which is needed to setup wireless connection.

A network key may also be called WEP (Wired Equivalent Privacy) key or WPA (Wi-Fi Protected Access) key.

A wireless network key is a security feature that prevents unauthorized users from accessing a wireless network. An unprotected network is an unlocked virtual door, anybody within range can piggyback on the network undetected.

I use Virgin media broadband with a Virgin media wireless router, this router has a WPA key taped on the router, that WPA key is an English word consisting of 10 letters.

To tape network key on the router is a good idea, because we may never lose or forget a wireless network key as long as we possess the router.

The Meaning of Derby City Council Logo

The logo of Derby City Council looks quite abstract and modern. I wonder what's the meaning of it? The lower-left part of the logo looks like a snail (or the initial letter D in Derby?), the upper-right part seems a river, (Derwent river?) these two parts are connected by a straight line at the bottom.

I did some searches on the web trying to find out the true meaning of Derby City Council logo, but without success. So, I wrote to tourist information, and got the answer from Michael:
The Logo is a representation of two of Derby's oldest emblems, one being a ram the other a buck (deer). Obviously the logo is a modern interpretation of these two figures so it is not obvious unless you know what to look for. Most people do seem to agree with you that it looks like a snail however.
Ram! the curly horn of ram looks like a snail indeed. The ram and the deer are from coat of arms of City of Derby,
In this coats of arms, we can see the deers both in shield (arms) and supporter, but the…